Frequently Asked Questions
How do I get started?
On the first day of classes, your online instructor will email the class with instructions specific to their course through STC student email and/or through ANGEL mail. A course announcement will also be posted in each ANGEL course to guide you on the first day of class. ANGEL is the online management system that the Technical College System of Georgia uses for online courses.
When you log on to ANGEL through your mySTC account or directly through http://southeasterntech.ANGELlearning.com, you will see a link to all the online courses for which you are registered once the instructor has made the course available. If you do not see your course immediately, don’t panic. Your instructor may not have opened the course for student access. If the semester has not started, you will see your courses listed, but you will not be able to access them until the first day of class. If you cannot access them on the first day of class, check your registration and contact your instructor.
Click the link for the course you wish to work in. As you enter the course, you will see tabs that will allow you to navigate around your course. You will be able to communicate with your instructor through school email or ANGEL mail. Your instructor will inform you of his/her preferred method of contact within the information in your ANGEL course.
To secure your seat in each online class you are taking, you must complete the Course Pledge Discussion Board prior to the third day of class. The Course Pledge Discussion Board is located under the Course Work tab in your online course. In addition, students should follow any additional “getting started” expectations indicated by their online instructor. Students who do not complete the “getting started” requirements, will be no-showed from the course.
How do online courses basically work?
You will not have access to your online class until the first day of the semester. On the first day of class, you need to login to the learning management system and login to your class. All online, hybrid, and web-enhanced classes use ANGEL. Some courses will require the use of external assessment sites such as MathXL, MyMathLab, and SAMS. If you have not done so already, review the Online Course Orientation.
After logging into ANGEL, read the Public Announcements and scroll to the Courses nugget. Click on the course link to enter a course. Once inside the course, carefully read the course announcements. You will see tabs across the top that will allow you to navigate around your course. The calendar tab (if used by the instructor) will give you due dates. Click on the assignment for more information. Most of your academics (assignments and tests) will be found under the Course Work tab or Lessons tab. Explore and carefully read all the information in the folders and links under the Course Work tab. You may also receive and submit assignments under this tab. You may be required to visit other web sites and even participate in online labs.
You will be able to communicate with your instructor through e-mail and discussion forums. A discussion forum allows you to hold virtual conversations with other classmates and your instructor without having to be online at the same time. The Grades tab or Report tab will allow you to run a report and view your grades. All online courses require a proctored event.
How do I login to my online course?
- Click on mySTC via the Southeastern Tech webpage at www.southeasterntech.edu.
- Enter your Student ID# as your username and your BannerWeb PIN as your password to login.
- Click on the Angel Icon.
You will see a list of all of your online, hybrid, and web-enhanced courses on the Southeastern Tech ANGEL Homepage under the Courses Section/Nugget.
- Click on the course you want to enter.
It is very important that you look around each ANGEL course by clicking the tabs and nuggets to learn where everything is located (announcements, syllabus, lesson plan, course work, grades, etc.). Along with your email, check the announcements in ANGEL daily. Your instructor may frequently post important information in the announcement section of ANGEL. Additionally, check your ANGEL email, located within ANGEL, as some instructors may use this as a method of contact also.
If you have any problems logging in or experience technical difficulties, contact the appropriate ANGEL point of contact.
Ashley Harmon, Vidalia Campus Sonya Wilson, Swainsboro Campus
(912) 538-3105 (478) 289-2298
Note: An alternate route to enter ANGEL is http://southeasterntech.angellearning.edu. This route will require you to remember a different username and password. Student usernames and passwords are formatted as follows when entering ANGEL through the ANGEL Website:
- Username: 43_student id number (example: 43_9100#####)
- Password: 43_student id number (for a new user)
- Password: your password from last semester (for a returning student)
You will be prompted to change your password when you enter ANGEL if you are a new user. The new password you create does not have to begin with the 43_ and can be numbers, letters, or a combination of both. Please write down this password and do not share your password with anyone.
Students who enter ANGEL through their mySTC account should be able to automatically enter ANGEL by clicking the ANGEL icon in mySTC.
I have not heard from my online instructor. What should I do?
Log in to your course(s). Your instructor should have an announcement on how to get started in the course. Also, check your STC student email and course ANGEL mail located within each course. You may contact your instructor if you have any questions. When in doubt, email instructors using both school email and ANGEL mail.
Do I use school email or ANGEL mail?
Your instructor’s preferred method of contact will be listed in your syllabus and in your ANGEL course. Some online instructors use ANGEL mail and some use student email (OWL mail). Students need to understand how to use both since Student Affairs will always contact you through student email (OWL mail).
I have logged into ANGEL, but I don’t see my course(s)?
Beginning of Semester: Students may login to ANGEL early, but the courses will not be available for students to access until the first day of class. Double check your registration to make sure you are still enrolled and email your instructor if you are concerned.
Students who Register Late: Students who register late may have to wait up to 24 hours to gain access to the ANGEL course. If your course does not appear within 24 hours, check your registration and contact your instructor.
First Week of Semester: If your course disappears, this most likely means you were purged due to financial aid or no-showed for not adhering to the “getting started” expectations. Contact your instructor.
During Semester: If your course disappears, your account has most likely been disabled by your instructor because you have exceeded the attendance policy. Contact your instructor.
End of Semester: ANGEL courses will be disabled after the last day of classes. Contact your instructor for questions concerning your course or see BannerWeb for your final grade.
How long do online courses last?
Online courses begin and end following the same calendar as traditional, face-to-face courses. A semester is approximately 15 weeks long. The short summer semester is approximately 9 weeks long. The course structure will require that students adhere to these schedules in order to successfully complete the course. Some instructors/courses allow students to work ahead and others require that students stay on a week-by-week basis. The course syllabus, lesson plan, and/or the calendar will further guide student progress.
Do I have to come to campus for an online course?
All online courses require one proctored event that will take place on the home campus of the instructor on a specific date and time set by the instructor. Students living further than 75 miles from the instructor’s home campus can secure an off-campus proctor for the same date. Off-campus proctoring paperwork must be submitted a full two weeks before the date of the proctored event. Please see the proctoring information on your syllabus, in your ANGEL course, and in the school catalog. Some classes may require more than one campus visit. Check your syllabus at the beginning of the semester.
How do I take tests?
Most tests are taken online. Once you are in your course, you will be able to look at the syllabus to find the method of testing used for your particular course. Tests may be administered in ANGEL or they may be administered through external sites such as MathXL, MyMathLab, or SAMS. These requirements will be discussed as part of your course. Tests can be multiple choice, open ended, true/false, short essay, or long essay in format. Tests may also be timed and graded automatically. Each course will be different in the type of tests required.
Once completed, your instructor may provide feedback on your test through the course's grade book. All online courses do require you to complete a proctored event, on a specific date & time, at the instructor’s home campus. Students living further than 75 miles from the instructor’s home campus can secure an off-campus proctoring site by completing the proper paperwork. Check your syllabus at the beginning of the course to determine if other on-campus visits are required.
How much work is there in a typical online course?
You can expect to spend the same amount of time online as you would in the face-to-face classroom plus homework and study time. A fair prediction would be to take the contact hours for your course and multiply by two to predict the minimum hours per week your course should take. Therefore, a five contact hour class will require a minimum of 10 hours per week when you take into account typical class time, homework time, and study time.
Can I take courses on-campus and online at the same time?
Yes, you can take on-campus and online courses at the same time. However, please remember that online courses are as rigorous as on-campus courses, and you should expect the same level of work or more.
Can I take more than one course at a time?
You can take up to the maximum number of courses recommended by your advisor but not to exceed 18-credit hours. However, these courses are as rigorous as on-campus courses, and you should expect the same level of work or more.
If I have problems in my class, what do I do?
Your instructor is your first contact. The course syllabus and information in your ANGEL course will state the best way to contact your instructor. If you have problems with your instructor that you cannot work out, you may contact the dean for your program.